It is for the first time that so many of AAI airports have bagged top positions in the coveted list.
Business News : The persistent efforts of the Airports Authority of India (AAI) in improving passenger conveniences and offering world-class services has resulted in six of its airports being adjudged among the best in the world.
Lucknow, Indore, Ahmedabad, Chennai, Kolkata and Pune airports of the AAI have been adjudged winners in various categories of the recently released winners’ list of Airport Service Quality (ASQ) Awards 2017 of Airport Council International (ACI).
It is for the first time that so many of AAI airports have bagged top positions in the coveted list.
According to the ACI, this year saw an unprecedented sixteen airports across the world become first time winners, challenging best-in-class airports in the delivery of top-quality customer service.
This phenomenon reflects the increasingly competitive airport industry operating environment, where continuous service improvement is a key ingredient in business performance.
Based on the results of the survey carried out by the Airports Council International (ACI), a global non-profit organisation of airport operators, Lucknow Airport has been rated as the world’s top airport in the category – “Best Airport by Size” among the airports handling 2 to 5 million passengers per year. Lucknow Airport has also bagged the award for “Best airport by size and region” among the airports handling 2-5 million passengers per year in the whole of the Asia-Pacific region.
Indore Airport has bagged the award for ‘Best Airport by Region’ among the airports handling under 2 million passengers per year in Asia-Pacific region.
Ahmedabad Airport has been rated as the ‘Most Improved Airport’ in Asia-Pacific region. Indore and Ahmedabad airports are the two first time winners from India for 2017.
While Kolkata and Pune Airports have been ranked third in the world in the category – ‘Best Airport by Size’ among the airports handling 5-15 million passengers per year, Chennai Airport has been adjudged the third best in the world in the category – ‘Best Airport by Size’ among airports handling 15-25 million passengers per year.
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